MedData Technologies has a separate department of professionals dedicated to providing client support services. Each supported customer is assigned a dedicated support representative at the time of sale that acts as a single point of contact for and all support issues that may arise. This representative assists each new client with implementation and training support. For the first 90 days, they call new clients on a weekly basis to be certain everything is proceeding well. At MedData, we understand that every hospital and medical practice is unique. Our support representatives work with each client to “tweak” the software setup to the daily routine of each customer environment.
This cost-effective annual plan provides MedData customers with one copy of every commercially available maintenance version of MedData software product covered under the plan. With software upgrades, low costs, and expert technical support, Maintenance and Technical Support Subscription can help you maintain a stable enterprise environment for an entire year.
- Elite Maintenance and Technical Support Subscription – Provides access to the latest commercially available version of the MedData software covered by the plan and premium technical support for mission-critical business needs.
- Maintenance and Technical Support Subscription – Provides access to the latest commercially available version of the MedData software covered by the plan, as well as unlimited access to MedData’s expert technical support.
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